Member & team technology
Member access, a team workspace, and tools for outreach and reporting.
X2X Health 
For employer health plans
Connecting health plans to clinical care.
A clinical integration platform and service offering, combining technology with implementation, ongoing integration, and navigation and clinical support.
Platform & services
Technology and the work
to keep it connected.
X-Point connects the benefit plan to the clinical care members receive, working with the plan’s existing administrators, providers, and programs.
Implementation
Plan configuration, data connections, and coordination with existing partners.
Ongoing integration
The continuing work of connecting information, care resources, and clinical workflows.
Navigation & clinical support
People helping members use their benefits and coordinating care within the agreed service scope.
The service scope and available capabilities depend on each client’s plan, data, partners, and deployment.
X-Point in practice
Take a closer look.
A walkthrough of X-Point, from the health plan to the member experience. 19 minutes.
How it works
Plan information.
Member support.
Clinical coordination.
A routine question about benefits can also be an opportunity to help a member reach care.
01Bring the plan into view
Bring eligibility, plan documents, and available medical and pharmacy claims into the team’s work. Other information, such as primary care visits and labs, depends on available feeds.
02Help members use their benefits
Give members access to plan information and a way to reach a person. The team can help with ID cards, bills, claims, and finding care available through the plan.
03Connect members with care
Support handoffs to primary care and other resources, with relevant member information shared with consent. Outreach before planned care depends on a prior-authorization feed.
04Keep the connections working
Continue the integration and coordination work after implementation. Available claims history supports risk and cohort views; analytics refresh weekly.
Who it serves
Built around the plan
and its partners.
Employers and brokers lead the conversation. Administrators, care providers, and other partners are part of how the service works.
Put the plan’s resources to work.
Help members understand their benefits and reach the care available through the plan. X-Point connects member support, plan information, and clinical coordination.
For self-funded and level-funded employer health plans.
Work with the partners already in place.
X-Point works alongside administrators, providers, and existing programs. Implementation brings the relevant data, resources, and workflows into the service.
The TPA remains the system of record for eligibility and claims.
Bring clinical context into the work.
Claims history can support risk and cohort views that help the clinical team identify members for outreach. Planned-care outreach depends on an available prior-authorization feed.
Scope depends on the plan, available data, and participating partners.
A few practical questions
Before we talk.
What does a client engage X-Point for?
A platform-and-services offering: technology, implementation, continuing integration, and navigation and clinical support. The scope is shaped around the client’s plan and existing partners.
Can X-Point work with an existing TPA?
Yes. X-Point works alongside the plan’s administrator and other partners. The TPA remains the system of record for eligibility and claims; responsibilities and connections are agreed during scoping.
What information does it need?
Implementation planning starts with eligibility, medical and pharmacy claims, plan documents, and network and provider information. Primary care, lab, and prior-authorization information depend on the feeds available from participating partners.
How current is the information?
Claims can arrive in real time where the TPA has an API; daily otherwise. Analytics refresh weekly. The information available to a team depends on the client’s connections and data history.
Talk through your plan.
Discuss the partners, data, and member support needs that would shape an X-Point deployment.